Privacy Policy

Updated on 2025-07-15

Mountains of Laundry (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile app, and laundry pickup and delivery services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy.

 

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1. Information We Collect

We may collect the following types of personal information when you interact with us:

A. Personal Information You Provide Directly

• Name
  
  

• Address
  
  

• Phone number
  
  

• Email address
  
  

• Payment and billing information
  
  

• Laundry preferences or service notes
  
  

• Feedback or communication history
  
  

• Phone number (including consent to receive SMS/text messages, collected separately and not shared with third parties)
  
  

B. Information Collected Automatically

• IP address
  
  

• Browser type and version
  
  

• Device type
  
  

• Operating system
  
  

• Usage data (e.g., pages visited, time spent)
  
  

• Location data (if enabled)
  
  

C. Information from Third Parties

• Payment processors
  
  

• Referral partners (if applicable)
  
  

 

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2. How We Use Your Information

We use your information to:

• Provide and manage your laundry service
  
  

• Communicate with you regarding orders, updates, and support
  
  

• Improve our Services and customer experience
  
  

• Send occasional promotions or surveys (with opt-out option)
  
  

• Comply with legal obligations
  
  

• Prevent fraud and ensure security
  
  

 

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3. How We Share Your Information

We do not sell your personal data. We may share your information only with:

• Service providers (e.g., payment processors, software platforms) who help us run our operations
  
  

• Legal authorities when required by law, subpoena, or to protect our rights
  
  

• Business partners or successors in case of a merger, acquisition, or sale of assets
  
  

All third-party partners are contractually obligated to handle your data securely and responsibly.

Text messaging originator opt-in data and consent will not be shared with any third parties for any purpose, including marketing or promotional purposes. Information related to text messaging opt-in will not be shared with any third party, regardless of any other terms in this policy.

 

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4. Your Data Rights

Depending on your location and applicable laws (such as GDPR or CCPA), you may have the right to:

• Access and request a copy of your personal data
  
  

• Correct or delete your personal information
  
  

• Object to or restrict certain processing activities
  
  

• Withdraw consent at any time
  
  

• Lodge a complaint with a data protection authority
  
  

To exercise your rights, please email us at [Insert Contact Email].

 

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5. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your data, including:

• Secure SSL encryption
  
  

• Access controls and authentication
  
  

• Regular software updates and audits
  
  

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

 

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6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described above or as required by law (e.g., for tax, billing, or dispute resolution).

 

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7. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience. You can modify your browser settings to manage or reject cookies.

 

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8. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect data from children.

 

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via email or posted on our website with a revised “Effective Date.”

 

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10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Mountains of Laundry
Email: hello@mountainsoflaundry.com
Phone: (303) 970-9843
Denver, CO 80212

SMS Terms & Conditions

"By providing your phone number and opting in, you agree to receive text messages from Mountains of Laundry. These messages may include appointment confirmations, pickup and delivery status updates, and occasional account or customer service notifications.

Message frequency will vary depending on your service activity, but you can generally expect up to 5 messages per week.

Message and data rates may apply.

You can opt out of receiving text messages at any time by replying STOP to any message. For help, reply HELP or contact us at hello@mountainsoflaundry.com.

Consent to receive text messages is not a condition of purchase. Text messaging originator opt-in data and consent will not be shared with any third parties for any purpose, including marketing or promotional purposes.